Customer Acquisition
Smart OnboardingConfigure once. Acquire everywhere.
Smart Onboarding connects institutions and their field agencies on one platform. Configure every product with its own eligibility and documentation rules — general ID fields, verified National ID, biometrics, property documents, business profiles and more — then let agents and DSRs acquire customers online or offline with the right checks built in.
No-code
Product configuration
Online + Offline
Field acquisition
National ID
Verified at source
Agencies + DSR
One network
What's inside
One platform, from configuration to acquisition.
Institutions define the rules; agents and DSRs do the acquiring. Everything the field team captures already matches each product’s eligibility and documentation requirements.
Configure any product
Define each product once — accounts, loans, wallets, insurance — each with its own onboarding journey. No code, no redeploy.
Eligibility rules
Set who qualifies for what — age, income, segment, location, KYC tier — and let the platform enforce it automatically at capture.
Configurable documentation
Pick exactly which documents and fields each product needs — mandatory, optional, or conditional on the applicant’s answers.
Verified identity & biometrics
Capture general ID fields, verify National ID against the source, and add fingerprint or face biometrics wherever a product requires them.
Online & offline capture
Acquire customers anywhere — online self-service or agent-assisted in the field, working fully offline and syncing when back online.
Agencies & field network
Connect agencies, agents, and DSRs to your institution on one platform — with roles, targets, tracking, and commission built in.
Configurable requirements
Ask for exactly what each product needs.
Every field and document is configurable per product — required, optional, or conditional. Turn on only what a given product’s eligibility and compliance demand.
General identification
Name, contact, address, and demographic fields — the baseline every product starts from.
Verified National ID
Validate the national identity number against the source registry, not just a scanned copy.
Biometrics
Fingerprint and face capture with liveness, for products that demand strong proof of presence.
Property documents
Title deeds, utility proofs, and collateral records — captured and validated in the flow.
Business profiles
Registration, ownership, and trade documents for SME, merchant, and corporate products.
…and more, all configurable
Add any field or document type a product needs — mandatory or optional — without engineering.
The field app
A branch in every agent’s hand.
Every agency, agent, and DSR gets an app with the infrastructure to acquire customers — online or offline. It already knows each product’s rules, so the field team captures the right information the first time, every time.
- Paperless customer acquisition with live capture
- Works online or fully offline — syncs when back online
- Product-aware forms — only the fields each product needs
- National ID verification & biometric capture in-app
- Document scan, upload, and on-device validation
- Lead capture, targets, and commission tracking for agents & DSR
Who it connects
Institutions, agencies, and the last mile — together.
Smart Onboarding is the layer that ties central control to field reach.
Institutions
Configure products, eligibility, and documentation centrally — and keep full control and audit over every acquisition channel.
Agencies
Onboard and manage teams of agents, track performance, and settle commissions — all connected to the institution in real time.
Agents & DSR
Acquire customers in the field or online with a single app that already knows each product’s rules and required documents.
Part of the Manam Mobee platform, working with DSF and R-eKYC for verification.
Configure your products. Acquire everywhere.
See how Smart Onboarding turns every agent into a compliant, product-aware acquisition channel.