SpeechVox Logger
SpeechVox Logger is a high performance - low cost voice logging system, capable of recording each and every speech interaction necessary for your business purposes. Our voice logging and recording product enables organizations to manage, monitor, assess, analyze and improve the quality of customer interactions. It supports most of the popular PBX systems as well as industry standard protocols such as H.323 and SIP for VoIP recording.
SpeechVox Logger interfaces with analog trunks, analog stations, digital stations, T1, E1, PRI as well as VoIP environment. It delivers world-class functionality, greater usability, and enhanced stability for highly demanding environments including small and large call centers, corporate enterprises, and government agencies worldwide.
Features and Benefits
High Performance Low Cost!
- Keep years of archived phone calls in inexpensive, fast retrieval media
- High operating lifespan technology
- All inclusive of recording software packages
- Low initial investment
- Flexible architecture
- Seamless integration
- Flexible configuration with scalability
- Option for self installation
- Infinitely expandable
- Total Cost of Ownership
- High Return on Investment
- Free software upgrades
Reliability
- Self monitoring and alarm escalation
- Redundant data storage support
- Automatic archiving
Scalability
- Single or multiple servers
- Single or multiple sites
Flexibility
- Turn on/off features that may or may not apply to your environment
- User customizable interface
- Multilingual capable
- Free Agent Seating without additional software or costly CTI
- Full time or scheduled recording
User-Friendly
- Web-based user interface
- No software to install on desktops
Feature-Rich
- Create custom fields or add customer info
- Email or save recordings
- Bookmark a point in a recording
- Custom Reports and analytics
- Configurable color coded call dispositions
- Add unlimited notes to recordings.
- User specific profile
- Scheduled and rules administration for Recording, Purging, File Transfer, and Backup
- Administrative functionality: System Parameters, Sites, Servers, Telephony Boards,
- Channels, Agencies, Groups, Users, and Alarm Management