SpeechVox Dialer

SpeechVox Dialer is a powerful, cost effective and easy to use dialer with built-in call routing logic, dialing modes and contact management feature, perfectly suited for organizations leveraging on outbound contacts. It filters out unanswered calls, busy & disconnected lines, fax tones, answering machines and similar automated services to hook up the agent only to live callers. Your agents will spend more time talking to customers & prospects, rather than manually dialing numbers and waiting for calls to get through. Our comprehensive real-time reporting and call statistics feature helps you to evaluate, monitor and maintain the quality of service

Dialing Modes:

Power Dialing

SpeechVox dialer sends a screen pop to the agent with customer contact information and simultaneously makes a call to the agent. Upon positive voice, the agent receives the call. If the call goes to an answering machine or is busy etc., the agent screen will show the relevant detail and the next screen is popped to the agent.

Progressive Agent Dialing

Under this mode, SpeechVox dialer makes the call, checks for PVD (positive voice detection) and upon successful PVD; the call is transferred to the agent.

Progressive non-agent

Under this mode, the SpeechVox dialer makes a call, plays a standard message and hangs up. The call could also be given to the IVR for a survey. There is no agent involvement in the "Progressive" non-agent mode.

Preview Dialing

Under this mode, the agent is given an option to choose a contact from a list, which is first popped on the agent's desktop. Once the agent chooses a particular contact, SpeechVox dialer establishes a call and upon successful PVD patched to the agent. Hence calling a customer is purely at agent discretion.

Features:

• Instantaneous Live Call Transfer with NO delay time
• Increase productivity of agents by up to 400%
• No expensive servers
• No need to maintain Database or Network Administrators in house
• Agent Skills-based Routing
• ODBC (Other Data Bases Connectivity)
• List management
• Data Pop up
• Flexible Import and Export database utility
• Answering Machine Detection
• Automatic pre recorded message delivery
• Instant Tagging of call variables by agents
• Flexibility of working stand alone
• Network able and central database connectivity
• Script pop ups
• Instantly send information through Fax & Email
• Interface with industry standard head sets
• In house or Remote Call Transfer
• Unlimited Call Groups
• Back end database
• Add records on the fly
• Do Not Call list integration
• Automatic Dial List Mapping
• Extensive Reporting Flexibilities
• Real time line status
• Real time Call Logging and Call Trace
• Agent Call Organizer
• Agent Call Scheduler
• Agent Call Reminder
• Compliant Predictive Dialing

Add-on Features:

• Call Blending
• Web Agent
• IVR (Interactive Voice Response)
• Call Conferencing
• Digital Voice Recording
• Reporting